Terms and conditions
These terms and conditions govern your use of the CloserDiets.com site (the CloserDiets.com site) and your relationship with Tesco Ireland Limited (Tesco, we or us). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not use or become a member of the CloserDiets.com site. The CloserDiets.com site is delivered by Tesco Diets.
This website is operated by Tesco Ireland Limited. For more details, please go to Contact Us.
Use of the CloserDiets.com site
You will be able to access some areas of the CloserDiets.com site without registering as a member. However, by accessing any part of the CloserDiets.com site you agree to be bound by these Terms and Conditions.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
We may update these Terms and Conditions from time to time. You should periodically review them for changes although where possible we will try to bring any changes to your attention by indicating such changes via a notice on the CloserDiets.com site. If you continue to use the CloserDiets.com site after the date on which any changes come into effect, your use of the CloserDiets.com site indicates your agreement to be bound by the new Terms and Conditions. If you do not wish to accept the new Terms and Conditions you should not continue to use the CloserDiets.com site and, if applicable, you should cancel your membership (the original Terms and Conditions applying up to the date of cancellation).
To register as a member of the CloserDiets.com site you must be over eighteen (18) years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You can review your details by signing into the Member login section of the CloserDiets.com site. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. With the exception of trial memberships and special offers, the initial membership term (IMT) is eight weeks. Unless specified otherwise on the CloserDiets.com site, membership is automatically renewed after the IMT and monthly thereafter. The membership fee is charged upon registration. Thereafter you will be charged monthly until your membership is cancelled (for cancellation details see paragraph below). Details of pricing are shown within the sign-up process. Prices are expressed inclusive of any VAT payable. Any reduction or increase in the monthly membership price will take effect in your next membership month following notification. Your membership month begins on the next calendar date after the date on which your IM ends and finishes on the day before that calendar date the following month.
Cancellation of membership
No cancellation option is available during the first day of membership. All cancellation options are available in the 'My Account' section of your personal online account. Alternatively, we will accept requests to cancel via email. Cancellation will take affect from the next membership renewal date and you will not be entitled to a refund for any monthly membership fee already paid.
The cancellation of your membership and your right to use the CloserDiets.com site shall not affect either party's rights or liabilities.
Cancelling your CloserDiets.com account
You are free to set your account to cancel at any time during your membership.
- To set your account to cancel, please log into the site.
- Select the "Help" option from the top navigation.
- Select the "My Account" link and the cancel option is situated on this page.
- Cancellation requests can also be accepted by emailing our Customer Services at firstname.lastname@example.org. Please provide your first name, last name and screen name.
Only requests received via the methods outlined above will be considered. For your own records, we advise you to keep a copy of any request sent.
Cancellation of membership and refund entitlement
By joining as a member you agree to register for the IMT as described in paragraph 3 above and as indicated on registration. You also agree that the CloserDiets.com members' services on the 'www.CloserDiets.com' site will be available to you immediately. As a result you agree that you will not be entitled to cancel your membership during your IMT pursuant to the Consumer Protection (Distance Selling) Regulations 2000, i.e. you will not have the usual cooling-off period.
You can notify us of your request to cancel at any time during your IMT but this will not take effect until the end of your IMT. Please note however that the cancellation option accessible in the 'My Account' section of the CloserDiets.com site will not be available during the first day of membership. In the event that you do not use your CloserDiets.com account, please note that we will not automatically cancel your account (even after any prolonged period of inactivity). After your IMT your subscription will be renewed automatically on a monthly basis and you will be billed on that basis until you notify us that you wish to cancel. If you cancel after your IMT, cancellation will take effect the day before your next monthly subscription period. You will not be entitled to a refund of any fees already paid. All cancellation options are available in the 'My Account' section of your personal online account. Alternatively, we will accept requests to cancel via email.
You can pay membership fees by any Mastercard or Visa credit card, or Visa Electron or Delta debit cards. Your credit/debit card details can be entered on the CloserDiets.com site. The details will be encrypted to minimise the possibility of unauthorised access or disclosure.
At the time of registration, your credit/debit card will be charged for the IMT. Thereafter you will be charged monthly until you cancel your membership (for cancellation details see paragraphs above). Details of pricing are shown within the sign-up process. Prices are expressed inclusive of any VAT payable.
Any reduction or increase in the monthly membership price will take effect in your next membership month following notification. Your membership month begins on the next calendar date after the date on which your IMT ends and finishes on the day before that calendar date the following month.
Password and security
If you register to become a member of the CloserDiets.com site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities that occur under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services (see below for details) immediately.
If Tesco Diets has reason to believe that there is likely to be a breach of security or misuse of the CloserDiets.com site, we may require you to change your password or we may suspend your membership.
The services provided by the CloserDiets.com site do not include the provision of computer or other necessary equipment to access the CloserDiets.com site. To use the CloserDiets.com site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.
The content of the CloserDiets.com site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the CloserDiets.com site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the CloserDiets.com site without written permission from Tesco Diets.
No licence is granted to you in these Terms and Conditions to use any trade mark of Tesco or their affiliated companies including, without limitation, the trade marks Tesco, CloserDiets.com, Tesco Diets, TESCO.COM and TESCO CLUBCARD.
Your use of the CloserDiets.com site
You may not use the CloserDiets.com site, including the message boards, for any of the following purposes:
- disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
- transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;
- transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or "spam";
- gaining unauthorised access to other computer systems;
- interfering with any other person's use or enjoyment of the CloserDiets.com site; or
- making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
Tesco reserves the right to refuse to post material on the CloserDiets.com site or to remove material already posted on the CloserDiets.com site. Tesco makes no representations as to the validity of any opinion, advice, information or statement displayed on the message boards by third parties. You are solely responsible for the content of your messages posted on the message boards.
You will be responsible for:
- any claim by any third party that the use of the CloserDiets.com site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
- any claim by any third party that the use of the CloserDiets.com site by you infringes that third party's copyright or other intellectual property rights of whatever nature; and
- any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the CloserDiets.com site by you.
By submitting material you are granting Tesco a perpetual, royalty-free, non-exclusive licence to reproduce, modify, translate, make available, distribute and sub-license the material in whole or in part and in any form.
Availability of the CloserDiets.com site
Although the CloserDiets.com site aims to offer you the best service possible, we make no promise that the services at the CloserDiets.com site will meet your requirements. Tesco cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to Customer Services (see below for contact details) and we will attempt to correct the fault as soon as we reasonably can. Your access to the CloserDiets.com site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Tesco will attempt to restore the service as soon as it reasonably can.
Health - caution in use of the site
Tesco strongly recommends that you should seek medical advice before starting any weight loss or nutritional programme. The information on the CloserDiets.com site does not offer medical advice or act as a substitute for medical treatment. You should not use the CloserDiets.com site if you are underweight, pregnant, breastfeeding, under 18 or have any medical condition which affects your dietary needs.
The CloserDiets.com site provides general information and guidance on weight loss and weight loss management. Although it aims to help users in their efforts to lose weight, information on the CloserDiets.com site does not constitute advice tailored to an individual's specific requirements.
Although Tesco will use reasonable skill and care in providing the CloserDiets.com site, it gives no other promises, warranties or guarantees in relation to the CloserDiets.com site. You must bear the risks associated with the use of the Internet.
The CloserDiets.com site provides content from other Internet sites or resources and while Tesco tries to ensure that material included on the CloserDiets.com site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Tesco will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the CloserDiets.com site. If Tesco is informed of any inaccuracies in the material on the CloserDiets.com site we will attempt to correct the inaccuracies as soon as we reasonably can.
In particular, Tesco disclaim all liabilities in connection with the following:
- incompatibility of the CloserDiets.com site with any of your equipment, software or telecommunications links;
- technical problems including errors or interruptions of the CloserDiets.com site;
- unsuitability, unreliability or inaccuracy of the CloserDiets.com site;
- inadequacy of the CloserDiets.com site to meet your requirements.
You agree that Tesco will not be liable to you for any losses related to any business interests that you have, such as lost data, lost profits or business interruption.
Nothing in these Terms and Conditions shall exclude Tesco liability for personal injury or death caused by its negligence.
You recognise and agree that your legal relationship is solely with Tesco. To the extent that you have any issues in relation to the CloserDiets.com site or the services provided through the CloserDiets.com site you agree that you should (except to the extent that such restriction is unenforceable under the applicable law of these Terms and Conditions) contact and, if applicable, seek redress from Tesco.
Third party websites
As a convenience to users, the CloserDiets.com site includes links to other web sites which are beyond Tesco control. Tesco is not responsible for any such content on the Internet or World Wide Web pages on any other site or publication outside the CloserDiets.com site
Advertising and sponsorship
Part of the CloserDiets.com site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the CloserDiets.com site complies with relevant laws and codes. Tesco will not be responsible for any error or inaccuracy in advertising and sponsorship material. Tesco is not responsible for any products or services offered by such advertisers or sponsors.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
Tesco makes no promise that materials on the CloserDiets.com site are appropriate or available for use in locations outside the United Kingdom and the Republic of Ireland, and accessing the CloserDiets.com site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom and the Republic of Ireland, you do so on your own initiative and are responsible for compliance with local laws.
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect
If you breach these Terms and Conditions and Tesco ignores this, Tesco will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
Tesco will not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
Sensitive personal data
The CloserDiets.com site is owned and operated by Tesco Ireland Limited, a company registered in Ireland whose registered office is at Gresham House, Marine Road, Dun Laoghaire, Co. Dublin, Ireland.
If you have any queries please contact email@example.com
By telephone - 0845 0822 442
Unit 5, Roof Garden Offices
Clare Hall Shopping Centre